Privacy Policy

At Mehar Holiday Planners, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, process, and disclose your information when you visit our website, contact us, make an enquiry, or use our travel-related services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

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1. About Mehar Holiday Planners

Mehar Holiday Planners is a travel and holiday planning company based in Bhopal, Madhya Pradesh, India. We provide domestic and international holiday packages, hotel bookings, flight reservations, car rentals, sightseeing tours, cruise holidays, and other travel-related assistance.

This Privacy Policy applies to information collected through our website and our interactions with customers.

2. Information We Collect

We may collect the following categories of personal information depending on the services you request:

2.1 Personal Information

• Full name
• Email address
• Mobile number and WhatsApp number
• Residential or billing address
• Age and date of birth, where required

2.2 Travel-Related Information

• Travel destination and itinerary preferences
• Departure and return dates
• Number of travellers
• Passport details and other identification documents, where required
• Visa-related information, where applicable
• Special travel requirements and preferences

2.3 Booking and Transaction Information

• Booking references and reservation details
• Payment status and transaction references
• Billing information
• Information required to arrange flights, hotels, transportation, and other travel services

2.4 Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device and operating system information
• Website pages visited
• Date, time, and duration of visits
• Cookies and similar tracking technologies

3. How We Use Your Information

We may use the collected information for the following purposes:

• To respond to enquiries and provide travel consultations.
• To prepare and share customized holiday packages and travel itineraries.
• To process flight, hotel, car rental, cruise, and holiday bookings.
• To coordinate reservations with airlines, hotels, transport providers, and other travel partners.
• To assist with visa applications and related travel requirements.
• To process payments and maintain transaction records.
• To communicate booking confirmations, updates, cancellations, and travel-related notifications.
• To provide customer support and resolve complaints.
• To improve our website, services, and customer experience.
• To send promotional offers, travel updates, and marketing communications where permitted and subject to applicable consent requirements.
• To comply with applicable legal and regulatory obligations.

4. Sharing and Disclosure of Information

Mehar Holiday Planners does not sell customers' personal information to third parties.

However, we may share relevant information with trusted third parties when necessary to provide our services, including:

4.1 Travel Service Providers

We may share necessary customer information with airlines, hotels, resorts, cruise operators, car rental companies, transport providers, visa service providers, and other travel partners to fulfil bookings and travel arrangements.

4.2 Payment Service Providers

Where online payments are supported, relevant transaction information may be processed by third-party payment gateways or financial institutions for payment verification and processing.

4.3 Technology and Service Providers

We may share information with website hosting providers, booking platform providers, communication service providers, analytics providers, and other technical partners who help us operate our business.

4.4 Legal and Regulatory Authorities

We may disclose personal information where required by applicable law, court orders, government authorities, or regulatory requirements.

Any information shared will be limited to what is reasonably necessary for the relevant purpose, subject to applicable law.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember user preferences, and enhance the browsing experience.

Cookies may help us:

• Understand website traffic and visitor activity.
• Improve website performance and functionality.
• Remember certain user preferences.
• Analyse how visitors interact with our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features and functionality.

6. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

These measures may include access restrictions, secure systems, and appropriate safeguards for information handling.

However, no method of electronic transmission or storage is completely secure. Therefore, while we make reasonable efforts to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including booking management, customer support, business operations, and legal or regulatory compliance.

When information is no longer required, it may be securely deleted, anonymised, or otherwise disposed of in accordance with applicable laws and our retention practices.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, booking platforms, payment gateways, airline websites, hotel websites, and other external services.

When you access these external platforms, their respective privacy policies and terms of service will apply.

Mehar Holiday Planners does not control the privacy practices, security measures, or content of third-party websites and is not responsible for their independent data handling practices. We encourage users to review the applicable privacy policies before sharing personal information with such platforms.

9. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Request information about the personal data we hold about you.
• Request correction or updating of inaccurate or incomplete information.
• Request deletion of personal information where legally permissible.
• Withdraw consent previously provided for the processing of personal information.
• Opt out of promotional and marketing communications.
• Raise concerns or submit complaints regarding the handling of your personal information.

To exercise these rights, you may contact us using the details provided in the Contact Us section.

10. Marketing and Communication

We may contact you through phone calls, email, SMS, or WhatsApp regarding your enquiries, bookings, travel arrangements, service updates, and other relevant communications.

Where applicable, promotional and marketing communications will be sent in accordance with your consent and applicable laws.

You may opt out of marketing communications at any time by contacting us or following the unsubscribe instructions provided in the communication.

Please note that opting out of promotional communications will not prevent us from sending essential service-related messages, such as booking confirmations or important travel updates.

11. Children's Privacy

Our website and services are not specifically directed towards children.

We do not knowingly collect personal information directly from children without appropriate consent or authorisation as required by applicable laws.

Where information about minors is necessary for travel bookings, it should be provided by a parent, legal guardian, or authorised representative.

12. Changes to This Privacy Policy

Mehar Holiday Planners reserves the right to modify, update, or revise this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, or applicable legal requirements.

Any updates will be published on this page with the revised Last Updated date.

We encourage visitors to review this page periodically to stay informed about how their information is handled.