Terms & Conditions

Welcome to Mehar Holiday Planners. These Terms & Conditions govern your access to and use of our website and the travel-related services offered by us.

By accessing our website, submitting an enquiry, requesting a quotation, or booking any travel service through Mehar Holiday Planners, you agree to these Terms & Conditions. Please read them carefully before proceeding.

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1. About Our Services

Mehar Holiday Planners is a travel service provider offering domestic and international travel-related services, including:

• Domestic and international holiday packages.
• Hotel and accommodation reservations.
• Flight ticket bookings.
• Car rentals and local transportation.
• Sightseeing tours and excursions.
• Honeymoon, pilgrimage, adventure, and group tours.
• Cruise holidays and weekend getaways.
• Visa assistance and travel-related guidance.
• Other travel-related services as requested by customers.

All services are subject to availability, applicable charges, and the terms and conditions of the respective service providers.

2. Website Usage

By using this website, you agree:

• To provide accurate, complete, and up-to-date information when submitting enquiries or making bookings.
• Not to use the website for any unlawful, fraudulent, or unauthorised purpose.
• Not to attempt to damage, disrupt, or interfere with the website or its functionality.
• Not to submit misleading information or impersonate another individual.
• To use the website and its content only for lawful purposes.

Mehar Holiday Planners reserves the right to restrict or suspend access to the website in cases of misuse or violation of these terms.

3. Enquiries and Booking Confirmations

Submitting an enquiry through our website, email, phone, or WhatsApp does not constitute a confirmed booking.

A booking will be considered confirmed only after:

• Availability has been verified with the relevant service provider.
• The applicable quotation and booking details have been accepted.
• The required payment or advance amount has been received.
• Confirmation has been issued by Mehar Holiday Planners or the relevant service provider.

All quotations are subject to availability and may change before confirmation.

4. Pricing and Payments

• All prices are subject to availability and may change without prior notice until the booking is confirmed.
• Prices may vary depending on travel dates, seasonality, occupancy, service selection, and supplier pricing.
• Applicable taxes, government charges, convenience fees, and other additional charges may apply.
• Customers are required to make payments according to the payment schedule communicated at the time of booking.
• Any additional services or modifications requested after confirmation may attract extra charges.
• A booking is not guaranteed until the required payment has been received and confirmation has been issued.

Customers are advised to review the quotation, inclusions, exclusions, and payment terms before making any payment.

5. Cancellation and Refund Policy

Cancellation and refund conditions may vary depending on the type of service booked and the respective service provider's policies.

5.1 Customer-Initiated Cancellation

• Cancellation requests must be communicated to Mehar Holiday Planners through official communication channels.
• Cancellation charges will be applicable as per the relevant airline, hotel, transport operator, tour operator, or other service provider's policy.
• Any applicable administrative or service charges may also be deducted.
• Certain bookings, promotional fares, special offers, or non-refundable reservations may not be eligible for refunds.

5.2 Refund Processing

• Eligible refunds will be processed after receiving the applicable refund from the respective service provider, where required.
• Refunds will generally be made through the original payment method or another mutually agreed method.
• The processing time may vary depending on the service provider, bank, or payment gateway.
• Any non-refundable charges, taxes, or cancellation penalties will be deducted wherever applicable.

5.3 Cancellation by Service Providers

If an airline, hotel, transport operator, or other service provider cancels or modifies a confirmed service, the applicable refund or alternative arrangement will be governed by that provider's policy and applicable laws.

6. Changes and Modifications

Any request to modify travel dates, passenger details, destinations, hotel reservations, transportation, or other booking details will be subject to availability and the applicable service provider's rules.

Additional charges, fare differences, amendment fees, or penalties may apply.

Mehar Holiday Planners will assist customers with modification requests but cannot guarantee that every requested change will be accepted.

7. Travel Documents and Customer Responsibilities

Customers are responsible for ensuring that they possess valid travel documents required for their journey, including:

• Valid passports and visas, wherever applicable.
• Government-approved identity documents.
• Required travel permits and certificates.
• Other documents required by airlines, immigration authorities, hotels, or local authorities.

Customers must ensure that all passenger details provided during booking are accurate.

Mehar Holiday Planners shall not be responsible for denied boarding, entry restrictions, or travel disruptions arising from incorrect or incomplete documents or failure to meet applicable travel requirements.

8. Visa and Immigration Assistance

Mehar Holiday Planners may provide assistance with visa applications and related travel documentation. However:

• Visa approval or rejection is solely at the discretion of the concerned embassy, consulate, or immigration authority.
• We do not guarantee visa approval or processing within a specific timeframe.
• Customers are responsible for providing accurate documents and information.
• Visa fees, application charges, and other related expenses may be non-refundable.
• Any additional requirements imposed by the concerned authorities must be fulfilled by the applicant.

9. Third-Party Service Providers

Mehar Holiday Planners works with various third-party service providers, including airlines, hotels, resorts, transport operators, cruise companies, payment gateways, and other travel partners.

These providers operate under their own terms, conditions, policies, and service standards.

Mehar Holiday Planners acts as a travel facilitator and booking coordinator wherever services are provided by third parties. The actual delivery of such services remains subject to the respective provider's policies and obligations.

We will make reasonable efforts to coordinate with service providers to address customer concerns.

10. Holiday Packages and Itinerary Changes

Holiday packages may include accommodation, transportation, sightseeing, meals, flights, and other services as specified in the quotation.

• Package inclusions and exclusions will be communicated before booking confirmation.
• Hotels and accommodation are subject to availability.
• Room categories, meal plans, and other facilities will be as confirmed in the booking.
• Itineraries may be adjusted due to weather conditions, operational requirements, local restrictions, safety concerns, or other circumstances beyond our control.
• Any additional services not included in the confirmed package will be chargeable separately.

Customers are advised to carefully review the final itinerary before confirming their booking.

11. Car Rental and Transportation Services

Car rental and transportation services are subject to vehicle availability, route conditions, local regulations, and the terms of the respective operator.

Customers must follow the applicable vehicle usage rules, reporting schedules, and safety instructions.

Additional charges may apply for extra kilometres, additional hours, route changes, waiting time, tolls, parking, interstate permits, or other services not included in the original quotation.

12. Limitation of Liability

Mehar Holiday Planners will make reasonable efforts to provide reliable travel assistance and coordinate the services booked by customers. However, to the extent permitted by applicable law, we shall not be liable for:

• Delays, cancellations, or changes caused by airlines or other third-party service providers.
• Losses resulting from incorrect information or documents supplied by customers.
• Travel disruptions caused by weather, natural disasters, strikes, political disturbances, or other circumstances beyond our reasonable control.
• Loss, theft, or damage to personal belongings during travel.
• Denial of boarding, visa rejection, or immigration-related decisions made by competent authorities.
• Indirect or consequential losses arising from circumstances beyond our reasonable control.

Nothing in these terms shall exclude or limit any liability that cannot legally be excluded or limited under applicable law.

13. Force Majeure

Mehar Holiday Planners shall not be held responsible for delays, interruptions, cancellations, or failure to perform obligations caused by events beyond our reasonable control, including:

• Natural disasters, floods, earthquakes, or extreme weather.
• Pandemics, epidemics, or public health emergencies.
• War, terrorism, civil unrest, or political disturbances.
• Government restrictions, travel bans, or regulatory changes.
• Strikes, transportation disruptions, or other unforeseen events.

In such circumstances, we will make reasonable efforts to assist customers with alternative arrangements, rescheduling, or applicable refunds, subject to service provider policies and applicable laws.

14. Intellectual Property

All content available on this website, including text, images, graphics, logos, design elements, and other materials, is owned by or used with permission by Mehar Holiday Planners or the respective rights holders.

No material from this website may be copied, reproduced, modified, distributed, or used for commercial purposes without prior written permission from the relevant rights holder.

15. Privacy and Personal Information

The collection, use, storage, and processing of customer information are governed by our Privacy Policy.

By using our website and services, you acknowledge that your personal information may be processed as described in our Privacy Policy, subject to applicable laws and consent requirements.

16. Communication and Customer Support

Customers may contact Mehar Holiday Planners through the official contact details published on our website for enquiries, booking assistance, modifications, cancellations, and other service-related matters.

Customers are advised to use official communication channels and retain booking confirmations, payment receipts, and other relevant records.

17. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with the use of this website or services offered by Mehar Holiday Planners shall be subject to the jurisdiction of the competent courts in Bhopal, Madhya Pradesh, subject to applicable law.

18. Changes to These Terms & Conditions

Mehar Holiday Planners reserves the right to update, modify, or revise these Terms & Conditions at any time.

Updated terms will be published on this page along with the revised Last Updated date. Continued use of the website or services after such updates will be subject to the revised terms, to the extent permitted by applicable law.